Effective Date: [1st July 2024]
Welcome to Merlin Health! These Terms of Service (the “Terms”) govern your access to and use of our website, services, and products. By using our website or purchasing our services, you agree to these Terms. If you do not agree, please do not use our services.
1.1 Merlin Health provides medical certificates online to individuals worldwide.
1.2 These Terms form a legally binding agreement between you and Merlin Health (“we,” “us,” or “our”).
1.3 By using our website or services, you confirm that you are at least 18 years old or have the permission of a legal guardian.
1.4 If you have any questions or concerns about these Terms, please contact us at info@merlinhealth.co.uk.
2.1 Merlin Health provides medical certificates online, prepared by our team based on the information you submit through our forms.
2.2 The medical certificates we provide are intended to be accepted by the relevant authority. However, we do not guarantee acceptance in all circumstances, as individual organisations may have different requirements.
2.3 We rely on the accuracy and completeness of the information you provide. We are not responsible for any false or misleading information submitted.
3.1 Our services are available to individuals worldwide.
3.2 You confirm that all information you provide is accurate and truthful. Providing false or incomplete information may invalidate your medical certificate.
3.3 Merlin Health reserves the right to refuse services if we suspect that the information provided is inaccurate, fraudulent, or incomplete.
4.1 You may be required to create an account to use our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4.2 You agree to notify us immediately if you suspect any unauthorized use of your account or any other security breach.
4.3 Merlin Health is not liable for any loss or damage resulting from your failure to safeguard your account credentials.
5.1 Merlin Health offers services at the prices listed on our website. All prices are in GBP and include applicable taxes unless otherwise stated.
5.2 Payment must be made in full at the time of ordering. We accept payment through secure third-party payment processors.
5.3 Once payment is received, your medical certificate will be prepared and delivered to you by email.
5.4 Merlin Health reserves the right to change service prices at any time. Price changes will not affect orders already completed.
6.1 We strive to provide a high level of service. If you are not satisfied with your purchase, please contact us at info@merlinhealth.co.uk.
6.2 Refund requests will be assessed on a case-by-case basis. Refunds are generally not provided once your medical certificate has been issued, except in the following circumstances:
If there has been an error or oversight on our part.
6.3 Refunds will not be provided if the rejection is due to inaccurate or incomplete information provided by you.
7.1 You agree to use our website only for lawful purposes. You are prohibited from using our website:
To violate any laws or regulations.
To infringe on any third-party rights, including intellectual property.
To submit false or misleading information.
To introduce malicious software (e.g., viruses) or to engage in hacking.
7.2 We reserve the right to terminate or suspend your access to our website if you violate these Terms or engage in unlawful activities.
8.1 Merlin Health is committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your data as described in the Privacy Policy.
8.2 We comply with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. Please refer to our Privacy Policy for further information.
9.1 Merlin Health provides its services on an “as is” and “as available” basis. We make no warranties or guarantees regarding the acceptance of your medical certificate by third parties or institutions.
9.2 To the fullest extent permitted by law, Merlin Health, its employees, and affiliates will not be liable for any damages, whether direct, indirect, incidental, or consequential, arising from your use of our services, including but not limited to:
Issues with the issuance or acceptance of your medical certificate.
Errors in the information provided by you.
Technical issues with the website or service availability.
9.3 Our total liability in any matter related to these Terms or our services will not exceed the amount you have paid for the service in question.
10.1 All content on the Merlin Health website, including but not limited to text, graphics, logos, images, and software, is the intellectual property of Merlin Health or our licensors. It is protected by copyright, trademark, and other intellectual property laws.
10.2 You may not copy, reproduce, distribute, or use any content from our website without our express written permission.
11.1 We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date.
11.2 By continuing to use our services after the Terms have been updated, you agree to the changes.
12.1 These Terms are governed by the laws of England and Wales. Any disputes arising from or related to these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or concerns about these Terms, please contact us at:
Email: info@merlinhealth.co.uk