At Merlin Health, we are committed to providing clear, transparent, and trustworthy online medical documentation. This Medical Disclaimer outlines the purpose and limitations of our services, ensuring our customers understand how our medical letters and certificates should be used.
Merlin Health provides online medical letters and certificates that are written and signed by UK GMC-registered doctors.
Our service is designed to help individuals obtain professional medical documentation for administrative, occupational, travel, or support-related purposes — such as:
Medical certificates for travel (e.g. fit-to-fly or unfit-to-fly letters)
Housing support or Blue Badge medical letters
Emotional support animal documentation
Each letter or certificate is based on the information, evidence, and supporting documentation you submit through our secure online system.
Our services do not replace in-person medical consultations, diagnoses, or ongoing healthcare. Instead, we operate as a document verification and certification service, focusing on administrative medical evidence only. If you have new, ongoing, or worsening symptoms — or if you require clinical advice — you should seek care from:
Your NHS GP or treating specialist
NHS 111 (for non-emergency medical guidance)
Emergency services (dial 999) if your condition is urgent or life-threatening
Our doctors may advise you to contact your usual healthcare provider if they believe additional assessment or care is necessary.
All medical certificates and letters issued by Merlin Health are based on the information and evidence you provide. This may include your self-reported symptoms, past medical history, and uploaded medical records.
By using our service, you confirm that:
All information submitted is accurate, truthful, and complete.
You understand that providing false or misleading information may invalidate your letter and could constitute fraud.
Our doctors review each request carefully and will only issue documentation when they are satisfied that sufficient and appropriate evidence has been provided.
While our medical letters and certificates are written and signed by fully qualified UK GMC-registered doctors, Merlin Health cannot guarantee acceptance by every organisation or authority.
Acceptance of a certificate remains at the discretion of the requesting body — for example:
Employers, universities, or schools
Local councils or housing departments
Airlines, embassies, or travel providers
Insurance companies or event organisers
It is your responsibility to check the specific requirements of the organisation before purchasing a letter.
All Merlin Health letters are issued as verifiable digital PDFs, signed by a GMC-registered doctor and containing a unique QR verification code. This ensures authenticity and allows councils, employers, or other authorities to confirm that your document was legitimately issued.
Our doctors adhere to the General Medical Council’s (GMC) Good Medical Practice guidelines, including integrity, confidentiality, and professional accountability. Every letter is written with the same level of care and ethical responsibility expected in traditional medical documentation.
We handle all personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Your data is stored securely, processed only by authorised personnel, and never shared without lawful basis or consent.
For more details on how we handle your data, please read our Privacy Policy.
Merlin Health provides its services on an “as is” and “as available” basis. While we ensure that every document is prepared with professional diligence, we cannot be held responsible for:
Rejection of a certificate by third parties
Consequences of inaccurate or incomplete information provided by the user
Any losses, damages, or delays resulting from the misuse or misunderstanding of our services
Our total liability, in any case, will not exceed the amount paid for the specific service in question.
Our goal is to make accessing medical documentation straightforward, efficient, and ethical — while supporting NHS services by reducing non-urgent administrative requests.
We encourage all customers to use our service responsibly and only for legitimate purposes. Every document we issue is intended to support fair, accurate representation of your health circumstances.
If you have any questions about this disclaimer or would like further clarification on our services, please contact: info@merlinhealth.co.uk