Get a signed Housing Support Medical Letter from a UK-registered doctor, delivered to your email inbox within just a few hours.
A Housing Support Medical Letter (sometimes called a supporting medical letter for housing or medical evidence for council housing) helps explain how your health, disability, or medical condition is affected by your current living situation.
Local councils, housing associations, and landlords often request medical evidence when you’re:
People often need a housing support medical letter for situations such as:
Our letters provide clear, credible medical evidence that helps housing officers, councils, and landlords understand your needs and provide the right support.
Getting your Housing Support Medical Letter with Merlin Health is done entirely online and from the comfort of your home — each request is carefully reviewed by a registered doctor to ensure accuracy. Here’s how it works:
Fill out our secure form describing your medical condition and how your current housing affects your health — for example, damp, mould, cold, stairs, access issues, or overcrowding. You’ll also be asked to upload supporting medical evidence.
One of our UK GMC-registered doctors carefully reviews your information and medical documentation. If anything is unclear or additional details are required, our team will contact you before proceeding.
If appropriate, your Housing Support Medical Letter will be written and sent to your email inbox the same day. Each letter is digital PDF document, doctor-signed, QR code verified, and suitable for council, housing association, or landlord submissions.
To help our doctors prepare your Housing Support Medical Letter, you’ll just need to provide a few details. This helps us understand your situation properly and make sure your letter is accurate and useful.
Everything is handled securely and reviewed by one of our UK GMC-registered doctors. We keep the process simple, confidential, and focused on helping you get the right support as quickly as possible.
“When unsuitable housing begins to affect health, getting the right support shouldn’t be complicated. At Merlin Health, our doctors take the time to understand how your living environment impacts your wellbeing. Every Housing Support Medical Letter is carefully reviewed, professionally written, and verified for authenticity — giving housing providers clear, trusted medical evidence to support your case.”
Dr Michael Jones, Co-Founder & Lead Doctor at Merlin Health
“When unsuitable housing begins to affect health, getting the right support shouldn’t be complicated. At Merlin Health, our doctors take the time to understand how your living environment impacts your wellbeing. Every Housing Support Medical Letter is carefully reviewed, professionally written, and verified for authenticity — giving housing providers clear, trusted medical evidence to support your case.”
Dr Michael Jones, Co-Founder & Lead Doctor at Merlin Health
Every housing support medical letter from Merlin Health is carefully prepared by a qualified medical professional who reviews your information in detail before writing your letter. Your letter includes:
A housing support medical letter is a document written by a doctor that explains how your health, disability, or medical condition is affected by your current housing situation. It helps councils, housing associations, or landlords understand how factors such as damp, mould, cold, stairs, or overcrowding impact your wellbeing. This letter can support applications for priority housing, tenancy transfers, or reasonable adjustments to your property.
A housing support medical letter must be written by a qualified medical professional who has reviewed your medical history and understands how your living environment affects your health. At Merlin Health, every letter is written by an experienced UK GMC-registered doctor.
Most councils and housing associations in the UK do accept private medical letters as valid supporting evidence. What matters is that the letter is written by a registered doctor, provides credible information, and clearly links your medical condition to your housing situation. Merlin Health letters meet these standards and are used successfully in council and housing association applications across the UK.
Our housing support medical letters are issued the same day, often within a few hours of submitting your form and medical documents. Our doctors review each case individually, ensuring every letter is accurate, credible, and suitable for use with councils, housing providers, or landlords.
If your living conditions are making your health worse or harder to manage, a housing support medical letter can help explain this to housing providers. Many health conditions can be affected by poor housing. Common examples include:
Asthma or respiratory illness made worse by mould or damp
Chronic pain, arthritis, or mobility problems aggravated by cold housing or stairs
Mental health conditions such as anxiety, depression, or sensory sensitivities worsened by noise or overcrowding
Yes. To ensure accuracy and credibility, our doctors require proof of diagnosis — such as your NHS Summary Care Record or a clinic letter confirming your condition. This evidence allows your doctor to write a detailed and trusted letter that councils and housing officers can rely on.
If, after reviewing your information, the doctor determines that a letter cannot be issued, you will receive a full refund.
Yes. If our doctor decides a certificate isn’t clinically appropriate, we’ll provide a full refund.
Yes. Many people use housing support medical letters to support adaptation requests, repairs, or transfer applications in private rentals and housing association properties. The letter helps your housing provider understand your needs and consider reasonable adjustments to make your home safer and more suitable.
Yes. All personal and medical information is handled securely and in full compliance with UK data protection and GDPR. Only our medical team reviews your information, and your documents are never shared with third parties without your consent.
Yes, but consent is required. If you’re requesting on behalf of a family member or someone you care for, you’ll need documentation confirming you have authority to act on their behalf (such as parental responsibility or carer authorisation).
Each letter costs £49, which includes the doctor’s review, verification, and same-day digital delivery. You’ll only be charged if your letter can be issued — otherwise, you’ll receive a full refund.
Each Merlin Health letter includes a secure QR code and the doctor’s credentials, allowing councils and housing providers to instantly verify its authenticity.
Got a question or special requirement? Email us at info@merlinhealth.co.uk and we’ll be happy to help.
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