At Merlin Health, we make it easy to get trusted, doctor-signed medical letters online — safely, securely, and without unnecessary delays. Below you’ll find answers to the most common questions about our service.
Merlin Health UK is a digital healthcare platform that issues doctor-signed medical certificates and letters for a wide range of purposes — including travel, work, housing, and disability support. Our goal is to make access to essential medical documentation faster, safer, and more ethical.
Yes. Every doctor who issues a letter through Merlin Health is fully GMC-registered and in good standing with the General Medical Council (GMC) in the UK.
No — we do not provide consultations or diagnoses. Merlin Health focuses solely on medical documentation, ensuring all letters are issued responsibly, based on the information and evidence you provide.
Yes. Our letters are prepared to a professional standard by UK-registered doctors and are accepted in most cases. However, acceptance depends on the organisation’s individual policies. We always recommend checking their requirements before application.
Got a question or special requirement? Email us at info@merlinhealth.co.uk and we’ll be happy to help.
Simply choose the letter you need from our website, and complete the secure online form. Once reviewed by a doctor, your letter will be emailed to you as a verifiable PDF — usually within a few hours.
Most letters are issued the same day, typically within a few hours of submission. If your request requires clarification or additional evidence, we’ll contact you promptly.
You’ll receive your document as a digitally signed PDF, complete with the doctor’s name, GMC number, and a unique QR code for verification.
At this time, all Merlin Health documents are issued digitally by email. You can print your letter yourself if a hard copy is required.
Every letter issued by Merlin Health includes a unique QR code that links to our secure verification system, confirming the letter’s authenticity.
Yes. Any organisation can scan the QR code or contact us directly at info@merlinhealth.co.uk to confirm the authenticity of your document.
Each letter is personally reviewed and electronically signed by a licensed UK doctor. The doctor’s full name, GMC number, and digital signature appear on the document.
We comply fully with the UK GDPR and Data Protection Act 2018. All uploaded documents and personal information are stored securely, encrypted in transit and at rest, and only accessible to the doctor reviewing your request.
No. We never sell or share your data with third parties. Your information is only used to verify your identity, assess your request, and issue your medical letter.
Yes. You can request deletion of your personal data by emailing info@merlinhealth.co.uk. We’ll remove your information in line with legal and regulatory requirements.
Payments are securely processed online using debit or credit card. We do not store or have access to your card details.
Yes. If your doctor determines that we cannot issue your letter, you’ll receive a full refund. Refunds are not issued once a valid letter has been completed and delivered.
Yes — all prices displayed on our website include VAT.
Yes. Every letter is written by a GMC-registered doctor in accordance with UK medical ethics and documentation standards. We follow a strict internal code of practice to ensure integrity and accuracy in all reports.
We are an independent provider and not affiliated with the NHS. However, our services help reduce administrative burden on NHS GPs by handling documentation requests privately and efficiently.
No. Merlin Health complements, but does not replace, traditional medical care. You should still consult your GP or healthcare provider for diagnosis, treatment, or ongoing care.