Cookie Policy

Trusted Online Medical Certificates, Issued by Expert UK Doctors

At Merlin Health, we use cookies and similar tracking technologies to improve your browsing experience, analyse website performance, and provide secure and reliable online services. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.

1. What Are Cookies?

Cookies are small text files stored on your computer or mobile device when you visit a website. They help websites function properly, enhance user experience, and provide information to website owners about how their site is being used.

Cookies can be:

  • Session cookies — deleted automatically when you close your browser.

  • Persistent cookies — remain on your device until deleted manually or they expire.

  • First-party cookies — set by the website you’re visiting.

  • Third-party cookies — set by other websites or services (e.g., Google Analytics, payment processors).

2. How We Use Cookies

We use cookies on the Merlin Health website for the following purposes:

A. Essential Cookies (Strictly Necessary)

These cookies are required for the website to function properly. They enable features such as secure logins, shopping cart functionality, and online payments.
Examples include:

  • PHP session ID (used to identify your session securely)

  • Stripe cookies (for secure payment processing)

  • Cloudflare cookies (for security and performance)

Without these cookies, our website may not operate correctly.

B. Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website — for example, which pages are most popular or if users encounter technical errors. This information allows us to improve our website’s performance and usability. All data collected through analytics cookies is aggregated and anonymised.

We use:

  • Google Analytics (collects anonymous information such as page visits, time on site, and browser type).

C. Functional Cookies

These cookies remember your preferences and enhance your experience, such as remembering your selected region or login details for faster access.

D. Marketing and Advertising Cookies (Optional)

From time to time, we may use marketing cookies to deliver relevant ads or track the effectiveness of our advertising campaigns (e.g., Google Ads remarketing tags).

You can opt out of these cookies at any time via our cookie settings or your browser preferences.

3. Managing and Disabling Cookies

You have full control over how cookies are used on your device. You can:

  • Adjust your cookie preferences using our Cookie Consent Banner when you first visit the site.

  • Change your browser settings to block or delete cookies.

Here’s how to manage cookies in popular browsers:

4. Third-Party Cookies

Some cookies may be placed by third-party services that appear on our pages, such as payment processors, analytics tools, or embedded video content.

These include:

  • Stripe – for secure payment transactions.

  • Cloudflare – for network and site protection.

  • Google Analytics – for usage and performance analytics.

We recommend reviewing the privacy and cookie policies of these providers for more details about their data practices.

5. Updates to This Cookie Policy

Some cookies may be placed by third-party services that appear on our pages, such as payment processors, analytics tools, or embedded video content.

6. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us at: info@merlinhealth.co.uk