Effective Date: 1st July 2024
At Merlin Health, we are committed to ensuring that our website and services are accessible to everyone — including people with disabilities or those using assistive technologies.
We believe in equal access to information and services, and we continually work to improve the user experience for all visitors.
Merlin Health strives to make our website accessible in line with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
These internationally recognised guidelines explain how to make web content more accessible and user-friendly for people with a wide range of abilities.
We are dedicated to:
Designing pages that are easy to navigate with a keyboard, screen reader, or voice command.
Using clear, plain English throughout our site.
Ensuring sufficient colour contrast and readable text sizes.
Making all interactive elements accessible and properly labelled.
Providing content that is compatible with assistive technologies such as screen readers and magnifiers.
We have taken the following measures to support accessibility across the Merlin Health website:
Semantic HTML: Properly structured pages for better screen reader interpretation.
Alt Text: Meaningful alternative text for images and icons where appropriate.
Keyboard Navigation: All major functions can be accessed using a keyboard.
Consistent Navigation: Logical, predictable structure across pages.
Readable Fonts: Scalable, legible text compatible with browser zoom and accessibility tools.
Descriptive Links and Buttons: Clear labels that describe their purpose or destination.
We regularly review our design and content to ensure continued compliance and usability.
Our website is optimised for modern browsers and mobile devices. For the best experience, we recommend using the latest versions of:
Google Chrome
Safari
Firefox
Microsoft Edge
Older browsers may not fully support some accessibility features.
We are continually improving the accessibility of our website and welcome feedback from users to help identify areas that can be enhanced.
Any updates or fixes to accessibility issues will be prioritised as part of our regular website maintenance.
Some parts of our website may link to or embed content from third-party providers (for example, payment processors or analytics tools). While we aim to ensure accessibility wherever possible, we cannot guarantee the accessibility compliance of third-party platforms outside our control.
We welcome your feedback on the accessibility of the Merlin Health website. If you encounter any difficulty using our site or accessing our services, please contact us: info@merlinhealth.co.uk
Merlin Health’s website is reviewed periodically using automated and manual testing tools against WCAG 2.1 AA standards. We also conduct internal accessibility checks when publishing new content or features to maintain compliance and usability.
Accessibility is an ongoing commitment — not a one-time project. We view accessibility as a core part of our mission to make healthcare documentation simpler, faster, and more inclusive for everyone. Our goal is that all users, regardless of ability, can independently access and use our online medical letter services with confidence.