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Have questions about your medical certificate or how our service works? We’re here to help.

All enquiries are confidential and answered by our support team within 24 hours.

Meet Emma

Emma Riley - Patient Support Advisor

“I’ll be your first point of contact at Merlin. I’m here to guide you through every step. From filling in the form to getting your certificate, you’ll always have someone on hand to answer questions, clear up confusion, and keep things moving smoothly. If anything feels unclear, I’ll make sure you get the right help straight away.”

Customer support advisor at Merlin Health UK - a provider of online medical certificates and doctor's letters.