Upon submitting your application, you acknowledge our Terms and Privacy Policy and consent to the following:

(1) You have comprehended the questions in the questionnaire and answered them honestly.

(2) The requested letter is solely for the individual with the provided name and details.

(3) Our certificates are intended to confirm your reason for having an emotional support animal. They are not a guarantee against adverse events. They are not an insurance policy. They are not valid as medical indemnity. They do not represent a medical consultation.

(4) At Merlin Health, we do not offer a medical consultation service. No liability is accepted for any adverse events affecting you at any point in time.

(5) Merlin Health or our doctors are not liable for any events affecting third parties that you present this letter to.

(6) If a third party does not accept or rejects a Merlin Health letter or certificate, for any reason, neither Merlin Health nor our Doctors are responsible for any costs incurred.

(7) You have uploaded the relevant evidence and have not purposefully withheld any information. 

(8) Merlin Health is unable to process refunds once our doctor has reviewed your request and you've been sent a letter written by them.

(9) Merlin Health is not a replacement for a doctor's visit, nor is Merlin Health your primary doctor or GP, and healthcare professionals at Merlin Health may be unable to access your NHS or regular GP medical records.